ServiceLink California Escrow RefundFrequently Asked Questions
The purpose of this site is to provide additional information concerning the refund check you recently received from ServiceLink Title Company.
The check represents a partial refund of escrow fees you paid to ServiceLink for settlement services between April 1, 2016 and August 31, 2020. ServiceLink became aware that you were owed a refund as a part of an audit of fees charged to consumers.
Below are some questions and answers you may find helpful.
Is the letter I received a legitimate letter?
Yes, this is a legitimate refund and not a scam. ServiceLink Title Company provided you with escrow services in connection with your purchase of real estate or a mortgage refinance transaction.
How Did ServiceLink Find Out About the Escrow Fee Overpayments?
ServiceLink became aware of the overpayment in connection with an audit of the fees charged to consumers. Once ServiceLink became aware of the overpayments we began the process to refund consumers.
Why am I receiving a refund?
We reviewed your transaction, specifically the amount you were charged for escrow services and determined that you did not receive a credit that you qualified for.
Why Did It Take So Long to Notify Me of the Refund?
In order to determine whether an overpayment occurred, ServiceLink had to review all transactions that occurred in California between April 1, 2016 and August 31, 2020. ServiceLink had a dedicated team working on this review and completed it as quickly as possible.
How was my refund calculated?
We compared the amount you paid for escrow fees with ServiceLink’s filed California escrow rates and determined that you did not receive a fee credit that you were entitled to. The amount being returned represents the escrow fee credit you did not receive when your transaction closed, along with interest.
Will interest be paid on the amount refunded?
Yes, your refund includes interest, based on the date your transaction closed.
The check is made out to my deceased spouse and myself, what do I do?
The check is made out to my ex-spouse and myself, what do I do?
While we would like to make this process as easy as possible, we cannot make the determination as to who should receive payment after a divorce. We cannot issue two checks or re-issue the check in one person’s name.
How can I request my check to be reissued?
Check reissue requests must be submitted in writing to ServiceLink. Please be sure to include your full name, current address, former address (if current address differs from the address related to the subject transaction), as well as a daytime telephone number and the best time to contact you.
You may email your request to: CaliforniaRefund@svclnk.com.