Analytical tools and support for servicers and attorneys optimize the management of default portfolios
Connecting servicers and attorneys with mortgage servicing analytics, reporting and support, ServiceLink Process Solutions can help to reallocate resources according to business goals and objectives. Specialized and custom reports help monitor performance, milestones, and bankruptcy and foreclosure timelines at a variable cost.
Our wide array of analytical tools and reports is unique to the mortgage servicing industry and provide unprecedented visibility into operational workflows.
Streamlined communication from a single point of contact ensures escalated matters from our mortgage portfolio analytics and reporting go directly to the servicer or attorney. ServiceLink’s ability to handle quick turnaround and high-volume tasks allow for increased focus on core business.
ServiceLink Process Solutions
From servicing invoicing to operational and administrative support and software, technology and reporting offerings, ServiceLink’s Process Solutions services provide mortgage portfolio analytics and transparency to assist the financial industry to improve processes and workflows.
Foreclosure and Title Monitoring
Milestone Monitoring, Loss Analysis/Review, Contested Monitoring Support CWCOT/Second Chance Support, First Legal/Sale Review
Bankruptcy Support Services
Payment History Ledger Prep, Milestone Monitoring, Statement Review, Proof of Claim Setup, Notification & Docket Support Agreed Order Setup
Operational Support Services
Invoice Verification, Document Tracking, Document Retrieval, Document Printing & Mail Support, Bulk Update, Advance Reconciliation, System to System Reconciliation
Servicer Dashboard, Default Performance & Vendor Report, Over Standard Report
Milestone Monitoring Support for Increased Visibility into Foreclosure and Bankruptcy Timelines
Identifying case status and impediments can be a challenge due to internal processes, delays such as holds, and reconciliation between case management systems and client systems.
ServiceLink monitors the status of foreclosure timelines including, but not limited to:
- Milestones Events (milestones vary by state)
- File Referred to Attorney to Received by Attorney
- First Action
- Service Completed
- Judgement Entered
- Sale Scheduled
- Deed Recording
- Third Party Funds
These mortgage portfolio analytics, along with streamlined communication from a single point of contact, and ServiceLink’s ability to handle quick turnaround and high-volume tasks allow servicers to focus on their key business initiatives.
Reduce Risk with Greater Insight
Servicers and attorneys can closely monitor their performance and compare themselves against industry composite averages with ServiceLink’s proprietary Default Performance and Vendor Report.
Visibility is essential to risk mitigation, cost control and continuous improvement of operational service levels. Servicers that can monitor their performance, and their vendors’ performance, in terms of key foreclosure and bankruptcy milestones, and key portfolio indicators are empowered to make sound modifications and better-informed decisions related to their processes. The Default Performance and Vendor Report, part of ServiceLink Process Solutions’ proprietary toolkit, offers this essential transparency.
The Full Servicing Toolkit for Faster Portfolio Management
The ServiceLink Process Solutions Toolkit features reports and dashboards that monitor delinquencies in portfolios by segment, and workflows enabling the servicer or attorney to see whether steps in their processes were completed in or out of standard. These mortgage portfolio analytics, along with streamlined communication from a single point of contact, and ServiceLink’s ability to handle quick turnaround and high-volume tasks allow servicers to focus on their key business initiatives.