Mortgage Loan Subservicing to Optimize Performance
LoanCare, a ServiceLink Company, is a leading national provider of full-service and interim subservicing to the mortgage industry. LoanCare has been offering its expertise and best practices in providing mortgage loan servicing solutions for others since 1991. Lenders and servicers will greatly benefit from LoanCare’s primary focus to optimize asset performance while delivering a highly professional customer service experience. Combining strategic, technical, operational and organizational expertise with proven disciplined approaches, LoanCare builds mortgage loan servicing solutions that get results.
LoanCare is licensed in 50 states and Puerto Rico and has approval to service Fannie Mae, Freddie Mac, Ginnie Mae and Federal Home Loan Bank loans. LoanCare is also an approved mortgage loan servicer for the Federal Housing Administration (FHA), the Veteran’s Administration (VA) and the U.S. Department of Agriculture (USDA).
- Scalable for increased capacity
- Highly skilled client relations staff
- Advanced systems with leading-edge technology
- Private label solutions
Private Label Solutions
LoanCare offers several private label packages, from simply placing a lender’s name and logo on the monthly billing statements, to branding our borrower-facing website with a lender’s image and color scheme, to private labeling the other aspects of servicing. With greater emphasis on the lender’s name, our private label program enhances the borrower relationship, promotes stronger brand recognition resulting in greater retention and increases opportunity for repeat business.
LoanCare utilizes the Black Knight Mortgage Servicing Platform (MSP®) system, the most widely used mortgage loan servicing platform in the industry, with over 35 million loans on the system. In addition, LoanCare has invested heavily in leading-edge mortgage loan servicing technology, and we are pleased to place these self-help tools in the lender’s hands to help track and trend their loan portfolios.
The Only Mortgage Loan Subservicer That Offers:
- Client Reporting – a dashboard report with an ability to drill down to detail
- Report Writer – clients develop own custom reports from 600-plus data elements
- Dynamic Loan View – a window into LoanCare’s mortgage loan servicing system
- MyLoanCare – our premier borrower-facing website
- Customer Advocate Website – intercepting and providing solutions to customer complaints
- Mobile Platform – borrower loan information retrieved from smart phones and tablets