Make more informed decisions with virtual inspections by EXOS Inspect
Benefit from the power of EXOS Inspect, an industry-changing technology that allows your borrowers or approved property contacts to conduct fast self-service virtual inspections using smartphones or tablets. By combining leading industry data with geo- and time-stamped user-generated videos, EXOS Inspect will help you streamline a variety of lending and servicing processes and enhance your risk management strategy. Virtual home inspections will improve your customer experience – without any tech investment. Whether you’re a lender, investor or a servicer, EXOS Inspect enables you to make more informed decisions, while increasing efficiency and elevating the consumer experience.
When to use virtual inspections
EXOS Inspect enables homeowners to complete fast, easy and secure video inspections for critical aspects of the lending and servicing process.
Home equity lending
EXOS Inspect can help you complete your home equity suite when you combine virtual inspections with other ServiceLink offerings, including automated valuations, title, flood and desktop appraisals. Read about how virtual inspections can bolster your home equity strategy.
Use EXOS Inspect as a supplemental valuation tool to collect data for loss mitigation, loan modification and private mortgage insurance (PMI) removal.
Lenders and services can get an “inside look” at homes in their portfolio with virtual home inspections. ServiceLink and its clients can quickly adjust workflows if on-site inspections are not viable or required – due to a change in regulatory requirements or other circumstances.
How virtual inspections with EXOS Inspect work
To get started with EXOS Inspect, the ServiceLink client contacts their customer service representative to activate EXOS Inspect within their client profile.
Then, EXOS Inspect is activated for a specific order and sends an email and/or text message to the property contact.
Homeowners are guided through a step-by-step process using any compatible smartphone or tablet to complete a video inspection of each room and highlight home improvements. EXOS Inspect guides the property contact through the easy process of capturing the required data and video. The entire process takes 20 minutes or less.
Finally, the final product is delivered to the end user through established integrations.
How EXOS Inspect’s virtual inspections enhance your risk management strategy
By using EXOS Inspect, you can take a detailed “look inside” the subject property. Video provides a higher level of transparency than photos, assuring that all angles of the rooms and property are evaluated during the inspection process. Rest assured you’re getting an accurate view: in-app room identification helps ensure each room is accurately captured during the virtual home inspection, while time-stamping and geo-fencing assist in fraud prevention. And, ServiceLink’s unique, patent-pending privacy feature identifies and screens out people, most family photographs and many religious objects. This entire process takes place in a secure ecosystem with end-to-end encryption for videos and pictures both in transit and at rest.
Providing a better borrower experience
According to recent survey data, just 22% of borrowers ages 18-34 and 27% of borrowers ages 35-54 would prefer an on-site visit over a virtual inspection. Up-level your borrower experience by allowing them to conduct a virtual inspection. EXOS Inspect is offered via an easy-to-use native application for iOS and Android devices and takes just minutes per room. It can be used as a standalone app or be incorporated into your existing digital consumer experience.
See EXOS Inspect in action
EXOS Inspect provides borrowers the option to complete a digital inspection of their home in just minutes.
Other virtual solutions from ServiceLink
Looking for other ways to deliver your borrowers a more digital experience? Check out ServiceLink’s full suite of virtual closing options.